Frequently Asked Questions (FAQ)
When can I expect my order?
To keep our prices as low as possible for you, Troeteltuin ships products directly from the manufacturer or supplier to your address. Therefore, delivery may take a little longer than you are used to.
Order deadline: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)
It takes about 1-2 business days for your order to be successfully processed. The average delivery time in the Netherlands, Belgium, Germany, Italy, Switzerland, France, Spain, Canada, and the United Kingdom is approximately 4-6 business days.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order can be delayed. Have you waited 3 extra days after the original delivery period and still have not received your order? Then please send an email to: support@troeteltuin.com.
What are the shipping costs?
When you order from Troeteltuin, you can always benefit from free shipping.
How can I pay for my order?
Troeteltuin always offers secure payments. We use the most common payment providers in the Netherlands, Belgium, Germany, Italy, and the United Kingdom:
- Ideal
- Bancontact
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- Shop Pay
I am missing some products, how is this possible?
Some orders are shipped in separate packages due to weight restrictions. To guarantee product quality, the products you order may come from different suppliers. If you order multiple products from us at the same time, it may happen that the products are not delivered simultaneously.
Don’t worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately, your order may get damaged during delivery. As a customer, there is obviously nothing you can do about this. In this case, please contact our customer service immediately by sending an email to support@troeteltuin.com. It is necessary to take photos of the damage and attach them to your email.
Do not return the item without sharing photos with us. Unfortunately, without these photos, we cannot find a suitable solution for you. Our customer service will process your message as soon as possible and work with you to find the best solution.
This applies if you bought the wrong product, it does not fit, or if you no longer want the item.
First contact our customer service (support@troeteltuin.com). We will see what the best solution is for you. If we cannot resolve it, you only pay the shipping costs to return the product to us.
Do you have any questions?
✉️ - support@troeteltuin.com
📱 - +31622635480