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Refund policy

At Troeteltuin we strive for 100% customer satisfaction. That is why we offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return.

Conditions for Returns

To be eligible for a return and refund, the product must meet the following conditions:

  • The product is unused and in the original packaging.
  • The return request is submitted within 30 days of receiving the product.

We offer a 100% satisfaction guarantee because we believe our products are of the highest quality and will exceed your expectations.

Return Procedure

  1. Return Request: First contact us via support@troeteltuin.com to request a return. Items returned without prior request will not be accepted.
  2. Return Instructions: Follow the instructions you receive from us after your return request.
  3. Shipping the Return: Send the product back to us according to the received instructions. Make sure the product is well packaged to prevent damage during transport.

Refunds

  • Approval: We will inform you whether your refund has been approved. If approved, you will automatically receive your money back within 10 business days via your original payment method.
  • Processing: Please note that it may take some time for your bank or credit card company to process and post the refund.
  • Contact: If more than 15 business days have passed since the approval of your return and you have not yet received your refund, please contact us via support@troeteltuin.com

Damage and Issues

Check your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item. We will assess the problem and provide an appropriate solution.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return shipment is accepted, you can purchase the new item separately.

    For questions or more information about our return policy, contact us:

    Velanora is managed by NEW GLOBAL VISION - FZCO, a company registered in Dubai. Our trade ID is 36600.

    Address:
    Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, Netherlands


    Phone: +31622635480
    Email: support@troeteltuin.com

    Opening Hours:
    Monday - Friday: 08:00 - 18:00
    Saturday and Sunday: 10:00 - 16:00