Frequently Asked Questions (FAQ)
When can I expect my order?
To keep our prices as low as possible for you, Troeteltuin has the products delivered directly from the manufacturer or supplier to you. Therefore, delivery may take a little longer than you are used to.
Deadline for ordering: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)
It takes about 1-2 business days for your order to be successfully processed. The average delivery time in the Netherlands and Belgium is about 4-6 business days.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order may be delayed. Have you waited 3 extra days after the original delivery period and still have not received your order? Then send an email to: support@troeteltuin.com.
How much are the shipping costs?
When you order at Troeteltuin, you can always benefit from free shipping.
How can I pay for my order?
Troeteltuin always offers secure payments. We use the most popular payment provider in the Netherlands and Belgium:
- Ideal
- Bancontact
- Visa
- Mastercard
- Master
- American Express
- Apple Pay
- Google Pay
- Shop Pay
I am missing some products, how can this be?
Some orders are shipped in separate packages due to weight restrictions. To guarantee product quality, the products you order may come from different suppliers. If you order multiple products from us at the same time, it may happen that the products are not delivered simultaneously.
Don't worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 working days.
What should I do if I receive a damaged shipment?
Unfortunately, it can happen that your order gets damaged during delivery. As a customer, you obviously can't do anything about it. In this case, immediately contact our customer service by sending an email to support@troeteltuin.com. It is necessary to take photos of the complaint and attach them to your email.
Do not return the item without sharing photos with us. Unfortunately, without these photos, we cannot find a suitable solution for you. Our customer service will process your message as soon as possible and work with you to find the best solution.
This happens if you bought the wrong product, it doesn't fit, or if you no longer want the item.
First contact our customer service (support@troeteltuin.com). We will look for the best solution for you. If we can't manage it, you only pay the shipping costs to return the product to us.
Do you have any questions?
✉️ - support@troeteltuin.com
📱 - +31622635480